Frequently Asked Questions

Welcome to the LJVapes FAQ page. Here you'll find answers to our most commonly asked questions about ordering, delivery, vaping, CBD products, returns, and more. If you can't find the information you're looking for, please don't hesitate to contact our friendly customer support team.

General

What is LJVapes?

• UK-based online retailer specialising in vaping and CBD products.
• Stocks vape kits, e-liquids, nicotine salts, CBD products, nicotine pouches, coils, pods, and accessories.
• Only sells genuine products sourced from trusted manufacturers and authorised distributors.
• Focuses on quality products, competitive prices, and excellent customer service.

Are your products authentic?

• Yes, all products are 100% genuine.
• Sourced directly from authorised distributors and reputable manufacturers.
• Quality checked before being made available for sale.

Do I need to be over 18 to buy from LJVapes?

• Yes, you must be at least 18 years old.
• Age verification may be carried out before your order is dispatched.
• It is illegal to purchase vaping products if you are under 18.

Orders & Delivery

How quickly will my order be dispatched?

• Orders are processed as quickly as possible during business hours.
• Most orders are dispatched promptly once payment has been confirmed.
• Processing times may be slightly longer during busy periods or holidays.

Do you offer free delivery?

• Yes, free UK delivery is available on qualifying orders.
• The minimum spend may change, so please check the website for current details.

Can I track my order?

• Yes, tracking information is provided where available.
• You'll receive your tracking details once your order has been dispatched.

What should I do if my order hasn't arrived?

• Check your tracking information first.
• Allow for any courier delays during busy periods.
• Contact our customer support team with your order number if you need assistance.

What happens if I enter the wrong delivery address?

• Contact us immediately after placing your order.
• If the order hasn't been dispatched, we'll do our best to update the address.
• Once dispatched, changes may no longer be possible.

Do you ship to Northern Ireland?

• We aim to serve customers throughout the UK.
• Some products may be subject to regional restrictions.
• Any limitations will be shown during checkout if applicable.

Products & Vaping

Are your vape products TPD compliant?

• Yes, where applicable, products comply with UK regulations.
• All products are sourced from reputable manufacturers.
• We only stock products suitable for the UK market.

How do I choose the right vape kit?

• Beginners often prefer refillable pod kits.
• Experienced users may prefer advanced devices with adjustable settings.
• Our customer support team can recommend the best option for your needs.

Which nicotine strength should I choose?

• 0mg: Nicotine free.
• 5mg: Suitable for very light nicotine users.
• 10mg: Good for light to moderate smokers.
• 20mg Nic Salt: Often preferred by heavier smokers switching to vaping.
• If unsure, contact us for personalised advice.

What's the difference between freebase nicotine and nicotine salts?

• Freebase nicotine provides a stronger throat hit.
• Nicotine salts deliver nicotine more smoothly.
• Nicotine salts are often preferred by smokers switching to vaping.
• Pod systems commonly use nicotine salt e-liquids.

How do I quit smoking with vaping?

• Choose a nicotine strength that matches your current smoking habits.
• Start with a beginner-friendly vape kit.
• Gradually reduce nicotine strength over time if desired.
• Ask our team for product recommendations if you're unsure where to begin.

How long does a vape coil last?

• Most coils last between 1 and 3 weeks.
• Lifespan depends on usage and e-liquid type.
• Sweet e-liquids may shorten coil life.
• Replace your coil when flavour drops or tastes burnt.

Why does my vape taste burnt?

• The coil may need replacing.
• The pod or tank may be low on e-liquid.
• The wattage may be set too high.
• A new coil may not have been primed properly before use.

How long does a disposable vape last?

• Lifespan depends on the device and your usage.
• Puff counts are estimates rather than guarantees.
• Frequent users will generally finish a device sooner.

How should I store e-liquids?

• Keep bottles in a cool, dry place.
• Store away from direct sunlight.
• Keep out of reach of children and pets.
• Ensure caps remain tightly closed.

Can I recycle my vape device or batteries?

• Yes, batteries should be recycled responsibly.
• Never dispose of batteries in household waste.
• Many retailers and local recycling centres offer battery collection points.

CBD Products

Do you sell CBD products?

• Yes, we stock a range of premium CBD products.
• Including vape liquids, oils, concentrates, cartridges, and accessories.
• Product availability may vary.

Will CBD make me feel high?

• No, CBD is non-intoxicating.
• It does not produce the psychoactive effects associated with THC.
• Many people use CBD as part of their daily wellness routine.

Returns & Refunds

Can I return an item?

• Yes, eligible items may be returned.
• Please contact us before sending anything back.
• Return conditions depend on the product and its condition.

What if my item arrives damaged or faulty?

• Contact us as soon as possible.
• Include your order number.
• Photos of the issue may help speed up the process.
• We'll work with you to find a suitable resolution.

Can I return opened e-liquids or disposable products?

• Opened consumable products generally cannot be returned.
• Faulty products may still qualify for replacement or refund.
• Please contact us if you experience an issue.

Payments & Security

Is it safe to order from LJVapes?

• Yes, we use secure payment processing.
• Your personal information is protected using industry-standard security measures.
• Customer privacy is taken seriously.

Which payment methods do you accept?

• We offer a range of secure payment options.
• Available methods are displayed during checkout.
• Payment availability may vary depending on your location.

Loyalty & Rewards

Do you have a loyalty scheme?

• Yes, registered customers can earn reward points.
• Points can be redeemed against future purchases.
• Terms and conditions apply.

Travelling With Your Vape

Can I travel with my vape?

• Yes, but airline policies differ.
• Check local laws before travelling abroad.
• Batteries should usually be carried in hand luggage.
• Follow airline guidance for transporting vaping devices.

Need More Help?

If you can't find the answer you're looking for:

• Contact our customer support team.
• Ask us for product recommendations.
• Get help with your order or delivery.
• We'll be happy to assist with any vaping or CBD-related questions.