At LJVapes, we are committed to providing a responsive and helpful customer service experience. Whether you need help with an order, product advice, or general enquiries, our support team is here to assist you.
We aim to respond to all enquiries as quickly as possible and ensure you receive the support you need.
💻 CUSTOMER SERVICE
Our customer service team is available 7 days a week to assist with:
- Order tracking and delivery updates
- Product recommendations and advice
- General enquiries
- Support with existing orders
- Issue resolution
Every message is handled directly by our in-house support team.
💬 LIVE CHAT
You can contact us via live chat on our website homepage.
Live chat is available daily from 7:00am – 9:00pm.
This is the fastest way to get help with order updates or quick questions.
📧 EMAIL SUPPORT
For general enquiries, you can contact us at:
We aim to respond to all emails within 24 hours (Monday–Friday), and as quickly as possible during weekends and busy periods.
📦 ORDER SUPPORT
If your enquiry relates to an order, please include:
- Your order number
- The email address used at checkout
- A brief description of the issue
This helps us resolve your request more quickly.
📱 SOCIAL MEDIA
You can also reach us via:
We may use social media for general support and updates, but for order-specific issues, email or live chat is recommended.