Dispatch Times:

We will aim to despatch all orders the same working day (Monday to Friday) if ordered before 3pm, however this can be delayed due to high volumes at times and can take up to 3 working days. Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.

We do not despatch on public holidays, all orders placed after the 3pm cut off the day before will be sent the next working day (Monday to Friday).


Stock Discrepancies:

We will aim to notify you of any shortages / missing items from our inventory within 48hr from date of the order being placed, this can on occasion take slightly longer due to the amount of orders being processed at busy periods. Please note the tracking information is sent via email once the label is printed in our warehouse and not when the order is handed to the courier. The orders are collected twice daily from our warehouse and will update on the relevant couriers website / App once the parcel is scanned into the local hub.


Monday exception:

We cannot always guarantee that all orders will be dispatched on Mondays. Due to the high volume of orders following the weekend, your order may be dispatched on Tuesday. In the event that Monday is a Bank Holiday, this policy will apply to Tuesday orders.


Shipping:

Shipping rates are calculated at checkout for Mainland, non-mainland UK and European shipments. Only the available shipping options for your order will be shown at the checkout. You can select the cheapest, or your desired method from there. The shipping cost will be multiplied accordingly for orders that require more than one service. We no longer dispatch any goods with an un-tracked service due to the potential of the items going missing as we are unable to claim this back via our third party couriers.

All of our shipping options are weight based and orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.

In the event of a disputed delivery, we will raise an investigation with the 3rd party courier. In these instances, we must take the result of the courier's investigation as final.

If the item hasn't been delivered by the due date plus 7 working days then we will contact the relevant courier and raise a dispute with the aim to replace your items or refund if required . NOTE: We can no longer post any device containing an internal battery internationally due to recent restrictions imposed.


UK Mainland Shipping Charges:

Evri Small Parcel (2-3 days) - £3.20
Evri Express (1-2 days) - £4.60
Royal Mail 24 tracked (1-2 days) - £5.20
Royal Mail 48 tracked (2-3 days) - £3.90
DPD Express (1-2 days) - £6.20
Yodel Express POD (2-3 days) - £3.80

UK Northern Ireland Shipping Charges:

Evri Small Parcel Northern Ireland (2-3 days) - £4.00
Royal Mail 24 tracked (1-2 days) - £5.20
Royal Mail 48 tracked (2-3 days) - £3.90
DPD Northern Ireland (1-2 days) - £12.00

 

European Shipping Charges:

Royal Mail Standard Tracked Europe (5-7 Business Days)

0 - 200g - £11
200g - 500g - £12
500g -1 kg - £15
1kg - 2kg - £20


Free Shipping:

We offer free shipping on all UK orders over £25. When you qualify for our free shipping option, we will choose the best value courier for your order.
Free Shipping over £25 can not be combined with any other discount codes we send you at any time and will not be added at checkout.


Missing Items:

Should you notice missing items from your order, we would highly recommend checking the full order once again and to inspect all corners of the box and packaging material used. Missing items are often found within the original package.

We must be notified within 3 days of receipt regarding any order errors or shortages.

In the event that you do confirm missing items from your order, a full internal investigation will need to be raised from our side. This includes checking all warehouse evidence records and raising a dispute with the delivery courier. We must allow up to 5 working days for this investigation to conclude before any replacement items can be dispatched.



International Shipping:

All rates for EU destinations are calculated at the checkout via Royal Mail.

Europe includes every recognised European country. Please note that European shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.

We highly advise you to check the destination country's laws regarding importing vaping products or CBD products before placing orders. Certain products may require special licenses or permits to be imported. We are not responsible for losses incurred due to shipments which are rejected or confiscated by local customs.

Please note, you will be responsible for all Taxes and Customs related costs in the destination country. We are not able to refund shipping costs for international orders which fail due to customs.

We are unable to conduct business with or send shipments to countries with a restricted or sanctioned status.